vTiger CRM has embedded Workflow manager so you can automate almost everything you need. There are few predefined actions that cover about 60% of business needs like Send Email Notification, Send SMS Notification, Create Event / Task or Related Entity and Update Fields. Other 40% of processes can be automated by Invoke Custom Function.
Invoke Custom Function - it is php function that can be run by schedule or triggers. There are no any limitations in php script so it can do everything for you.
And we are ready to create custom function for you and it will automate most of routine work.
Just send us request by form below on on firstname.lastname@example.org and we will respond in one business day.